Aftersales Manager / Service Aftersales / MotorTrade Aftersales Ref# MR924456

  • Birmingham, West Midlands
  • Up to £85000 per annum + OTE
  • Permanent
  • MR924456

We have an exciting opportunity for an Aftersales Manager to lead the aftersales team at our dealership in the Birmingham Area

We are offering a competitive salary and car allowance plus various performance related bonus.

With OTE we would envisage a salary of CIRCA £85,000.

Key Purpose of the Role

Independently managing and developing a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer service areas.

You will:

* Manage, coach and motivate employees and thus ensuring a high quality of employees
* Monitor and optimise productivity and performance of employees
* Ensure you have adequate headcount to deliver KPI and SLA’s within the department
* Compile and maintain a resource plan for the workshop, warehouse and develop concepts and measures for load optimisation
* Plan and control service advertising, customer loyalty activities, customer surveys and other measures for monitoring customer satisfaction
* Regularly review prices for workshop services and after prior agreement with the company management, adapting them to suit the market
* Monitor quality and service standards to ensure these are being met
* Develop measures for ensuring and increasing customer satisfaction whilst identifying reasons for customer dissatisfaction
* Have Operational/Financial focus
* Identify areas of risk within area of responsibility and for developing and maintaining effective controls to reduce risk of fraud occurring.
* Define market targets for workshops and the spare parts business within the framework of performance targets defined by UK and, together with the company management, draw up a corresponding annual plan
* Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, optimal design of workplaces and processes
* Prepare, plan and conduct calculations for investments in workshops, facilities and people together with the company management
* Customer focused and put the customer first always

You will have:

* Have extensive Aftersales experience, preferably within a premium brand
* A forward thinking and innovative approach
* Have a proven track record of hitting or exceeding targets but also maintaining consistency
* Be efficient in your work and managing your team effectively
* Be flexible where possible across the business to support the colleagues and customers alike
* Be approachable and have a can-do attitude

Benefits:

* Staff Car Scheme
* Competitive Pension Scheme
* Perk Box Membership
* Eye care Vouchers
* Life Assurance
* Employee Assistance Programme

If you are interested in hearing more about this Aftersales Manager position then please send us your CV by clicking ‘Apply Now’ or contact Holt Recruitment on 07519 070 576 to discuss further.

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