Senior Service Advisor Ref# JH916133

  • Stevenage, Hertfordshire
  • £1 - £999999 per annum + Competitive basic and bonus package DOE
  • Permanent
  • JH916133

* Prestige Senior Service Advisor Role for a well-established dealership group.
* Looking for an experienced and high performing Service Advisor to join their successful Aftersales team.
* Offering full manufacturing Training and accreditation opportunities
* State of the art training facilities
* Progression opportunities

Senior Service Advisor

Key role and responsibilities as a Senior Service Advisor;

* Ensure customers are aware of service and repair work required to their vehicles in a professional manner
* Advise on estimated costs of repairs and work to be undertaken
* Sell additional products as appropriate to customers’ needs
* Advise on timescales and collection arrangements
* Produce job cards on the in-house computer system
* Update customer and vehicle records
* Document all warranty work in accordance with manufacturer policy
* Preparation and completion of invoices

Minimum requirements as a Senior Service Advisor;

* Experience in a similar role, as a Service Desk Advisor / Car Service Advisor or similar
* An ability to sell additional products and services to the customer
* Experience of using motor dealership databases and Kerridge would be preferable
* Excellent communication skills and the ability to deliver outstanding customer service
* The ability to manage multiple tasks

Senior Service Advisor

Salary: Competitive basic and bonus package DOE

Location: Stevenage – Luton – St Albans – Hertford – Royston

If you are interested in this Senior Service Advisor position please click ‘Apply Now’

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